FAQs
Common airport transfer questions
A short guide to how our bookings, vehicles and airport pickups work.
How do I book an airport transfer?+
Use our online quote form, call us or WhatsApp us with your journey details. We confirm a fixed price and the vehicle before you commit.
Are airport prices fixed?+
Yes. Pre-booked airport transfers are quoted at a fixed price based on pickup, destination, time and vehicle. There are no surprise extras once your journey is confirmed.
Do you operate 24 hours?+
We operate 24 hours a day for pre-booked journeys.
Can I book a return airport transfer?+
Yes — you can book one-way or return in the same enquiry. We'll monitor your return flight so the driver's there when you land.
Do you monitor flights?+
Yes, we monitor your inbound flight for airport pickups so late arrivals don't cost you extra.
What happens if my flight is delayed?+
Your driver will adjust their arrival time based on the tracked flight information. If a delay is significant we'll be in touch to confirm the plan.
Can the driver meet me inside the airport?+
Yes — meet-and-greet is available on request, with the driver holding a name board in the arrivals hall.
Are airport parking and drop-off charges included?+
Drop-off charges are typically included in your fixed quote. Meet-and-greet parking is confirmed with you in advance.
Can I book a Mercedes Vito 8-seater?+
Yes — the Vito is one of our most-booked vehicles for family and group airport transfers with luggage.
How much luggage can an 8-seater carry?+
With 8 passengers, roughly 8 large cases plus hand luggage. If travelling with fewer people we can carry more cases — please confirm at booking.
Can I book a wheelchair-accessible vehicle?+
Yes — pre-booked only, so we can confirm wheelchair size and passenger and luggage requirements before allocating the right vehicle.
What wheelchair information do you require?+
Wheelchair width and length, whether it's manual or powered, and whether the passenger can transfer to a car seat.
Can a carer travel with a wheelchair passenger?+
Yes, our WAV minicabs have space for a carer or family member alongside the wheelchair user.
Do you provide child seats?+
Yes, child seats are available on request. Please tell us the ages of any children when booking.
Can I make a business-account booking?+
Yes — we offer corporate accounts with monthly invoicing. Please contact us to open an account.
Which parts of East London do you cover?+
Ilford, Redbridge, Newham, Barking and Dagenham, Tower Hamlets, the City of London and nearby Essex. See our Areas page for the full list.
Do you provide transfers to cruise terminals and seaports?+
Yes — Southampton, Dover and Tilbury are regular cruise-terminal destinations for our 8-seater Vito.
How far in advance should I book?+
As soon as your flight is confirmed. Same-day and short-notice bookings are usually possible but pre-booking secures your vehicle.